Welcome to Serbajadi Grow Joy Shop. shop.serbajadi.com.my (the "Service"), which is operated by YMWOO Corporation Sdn. Bhd. (224103-K) ("us," "we," or "our"). Please read these Terms of Service ("Terms") carefully before using the Service.
By accessing or using the Service, you acknowledge and agree to these Terms. If you do not agree to be bound by these Terms, please do not access or use the Service.
To use some features of the Service, you may need to create an account. You are responsible for providing accurate, complete, and current information when creating an account. If you do not provide accurate information, we may terminate your account.
You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with these requirements.
Links to Other Websites
The Service may contain links to third-party websites that are not owned or controlled by YMWOO Corporation Sdn. Bhd. We do not endorse or assume any responsibility for any third-party websites. You access any third-party website at your own risk and should read the terms and conditions and privacy policies of any third-party website before using it.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
All prices are non-negotiable and are based upon our high standard of work and the quality of ingredients used. Payment secures the listed prices and prevents any further price increases, except in exceptional circumstances beyond our control (e.g., increase in ingredients price, increase in fuel prices, etc.).
To place an order, follow the instructions on the ordering pages of the website. You may correct any errors in your order until you click the "Place Order Now" button on the Payment Method page.
Please provide all necessary information for us to process your order. We reserve the right to request additional information to complete your order or comply with regulatory requirements. By placing an order, you confirm that all details are correct. We use various procedures to authenticate each transaction. Order details cannot be amended once submitted.
A contract between you and us is formed when we receive your confirmation order and send you an email confirming that your order has been accepted. Please print a copy of the confirmation page for your records. We reserve the right to decline processing your order for any reason, including insufficient or incorrect information, inability to authenticate the transaction, or a quoted exchange rate error.
At the time of online ordering, you must select your payment method. Payment is required when you place your order. Cash on delivery is not accepted. After completing your order, you will receive an email with an order summary and an invoice.
You may cancel your order before it is fulfilled. If you cancel, any refund will be credited as store credit to your account at shop.serbajadi.com.my for future purchases. Refunds to credit cards or cash are not available. Once the order is fulfilled, it cannot be cancelled.
All illustrations and descriptions on the website or distributed in any way are for guidance purposes only and will not form part of the contract. We may replace items with equal or better quality without consultation, but we will try to contact you first. We reserve the right to alter product design, appearance, and technical specifications and advertised information without notice.
We deliver our products to requested addresses within Malaysia and Singapore. During delivery, someone must be present to receive the products. Customers are responsible for shipping costs for any second attempts at delivery. We typically ship parcels on the same or next working day. Delivery times within Malaysia usually take 2-4 working days.
We are not liable for any damage to our products after they have been delivered. Please ensure someone responsible checks the products upon delivery. If products are damaged upon receipt, do not accept the parcel and immediately return it to the courier representative. Once products are delivered and signed for, we cannot accept liability for any damage or failure to follow provided instructions.
We and any courier service we use are not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike.
Customer Service Policy:
We take all complaints very seriously and strive to resolve any issues as quickly as possible. If you experience any problems with our products, please notify us within 24 hours of receiving the products.
Once we receive the returned item, we will inspect it and notify the customer of receipt. We will then review the item and inform the customer of the status of their refund. If the return is approved, we will issue a store credit to the customer's Serbajadi Grow Joy Shop Account at shop.serbajadi.com.my. This store credit can be used for future purchases. Refunds to a credit card or cash are not available.
Customers are responsible for paying for their own shipping costs when returning an item. Shipping costs are non-refundable. If a customer receives a refund, the cost of return shipping will be deducted from the refund. We cannot be held liable for any delays or issues beyond our control.
Damaged items during shipment:
While we take great care in packaging our products, we cannot be held liable for any damage sustained during shipping. Customers are responsible for inspecting their products upon delivery and should not accept damaged items. If an item is damaged upon delivery, the customer should return it to the courier representative. Any damage sustained after delivery is the customer's responsibility, and they should make their claim with the respective courier company.
Modification of Terms:
We reserve the right to modify or replace these terms at any time. By continuing to use our service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our service.
If you have any questions or concerns about these terms or our service, please contact us at email@example.com. We are committed to providing excellent customer service and will do our best to assist you.